REFUND & RETURN POLICY
Last Updated: July 24, 2026
At BEMEE, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we want to make the return and refund process as clear and straightforward as possible.
This Return & Refund Policy explains when products may be returned, how to request a return, how refunds are processed, and what customers can expect throughout the process.
1. 30-Day Return Window
You may request a return within 30 calendar days of the date your order was delivered.
To be eligible for a return, the return request must be submitted within this 30-day period.
Returns may be requested for eligible items that are:
- Unused
- Unworn, where applicable
- In their original condition
- Returned with original packaging, where reasonably possible
- Returned with any included accessories, manuals, or components
A product does not necessarily need to be returned in its original shipping box, but it should be securely packaged to help prevent damage during return shipping.
2. Eligible Reasons for Return
You may contact us to request a return for eligible reasons, including:
- You changed your mind about the purchase
- The product is defective or damaged
- You received the wrong product
- The product does not match the product description
- The product arrived with missing components or parts
- Another valid product-related issue
For products that arrive damaged, defective, incorrect, or materially different from the product description, please contact us as soon as possible after delivery.
We may request photographs or other information to help us understand the issue and process the return efficiently.
3. How to Request a Return
To start a return, please contact us at:
Please include the following information:
- Full name
- Order number
- Email address used to place the order
- Product name
- Reason for the return
- Photos or videos, if the item arrived damaged, defective, or incorrect
After reviewing your request, we will provide instructions regarding the next steps.
Please do not send a return to an address unless our support team has provided the appropriate return instructions.
4. Return Shipping Costs
For Change-of-Mind Returns
If you are returning an eligible product because you changed your mind, ordered the wrong item, or no longer want the product, the return shipping cost may be the customer's responsibility.
Any applicable return shipping cost or return instructions will be communicated before the return is completed.
For Damaged, Defective, Incorrect, or Misdescribed Products
If the product is confirmed to have arrived damaged, defective, incorrect, or materially different from its description, BEMEE will work with the customer to provide an appropriate resolution.
Depending on the circumstances, the available resolution may include:
- Replacement
- Exchange
- Refund
- Another appropriate solution agreed upon with the customer
5. Return Review
Once a returned product is received, BEMEE may inspect the product to confirm its condition and eligibility under this policy.
The return review may consider:
- The condition of the product
- Whether the product was used
- Whether the product was damaged after delivery
- Whether required components or accessories are included
- The reason for the return
We will communicate with you if additional information is required.
6. Refund Processing Time
Once your return has been received and approved, we will process the eligible refund.
Refund Timing: Within 12 Days
Approved refunds will be issued within 12 days after the return has been received and approved.
The refund will generally be issued to the original payment method used for the purchase.
After BEMEE processes the refund, the time required for the funds to appear in your account may vary depending on your:
- Bank
- Credit card issuer
- Debit card provider
- Payment service provider
If you have not received your refund after the applicable processing period, please contact us at:
7. Refund Amount
For an approved return, the refund amount will depend on the reason for the return and the applicable return terms.
Where applicable, the refund may include the eligible purchase amount for the returned product.
Shipping charges and return shipping costs may be treated differently depending on the reason for the return.
For example:
- A customer-initiated change-of-mind return may have return shipping costs that are the customer's responsibility.
- For a confirmed damaged, defective, incorrect, or materially misdescribed product, BEMEE will work with the customer on an appropriate resolution.
Any applicable deductions or costs will be communicated as clearly as reasonably possible.
8. Damaged Products
If your order arrives damaged, please contact us as soon as possible at:
Please provide:
- Your order number
- A description of the damage
- Clear photographs of the product
- Photographs of the packaging, if available
This information may help us investigate the issue and determine the appropriate resolution.
9. Defective Products
If a product appears to be defective, please contact our support team with:
- Your order number
- A description of the problem
- Relevant photos or videos, where appropriate
We will review the issue and work with you to determine an appropriate resolution, which may include a replacement, exchange, or refund depending on the circumstances.
10. Incorrect Item Received
If you receive an item that is different from what you ordered, please contact us at:
Please include your order number and photographs of the item received.
We will review the issue and work with you on an appropriate resolution.
11. Missing Items or Components
If an order arrives with missing parts, accessories, or components, please contact us as soon as possible.
Please provide:
- Your order number
- The name of the missing item or component
- Any relevant photographs
We will review the issue and assist you with the next steps.
12. Exchanges and Replacements
Depending on product availability and the circumstances of the issue, BEMEE may offer an exchange or replacement for eligible products.
If a replacement is not available or appropriate, an eligible refund may be considered in accordance with this policy.
13. Non-Returnable Items
Certain products may not be eligible for return due to their nature, condition, hygiene requirements, safety considerations, or applicable laws.
Examples may include:
- Products that have been used where return eligibility requires the item to remain unused
- Products that cannot reasonably be resold due to hygiene or health considerations after being opened or used
- Items damaged through misuse, improper handling, or accidental damage after delivery
- Items modified or altered by the customer
- Products missing essential components where the missing components were lost or damaged after delivery
This does not limit any rights a customer may have under applicable law.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
14. Return Condition Requirements
To help us process returns efficiently, products should be returned in a condition that allows us to evaluate the return.
Where applicable:
- The product should be unused
- The product should be clean and undamaged
- Original product packaging should be included when reasonably possible
- Included accessories and components should be returned
- The product should be securely packaged for shipment
A product may not be eligible for a full refund if it has been damaged, altered, or used beyond what is reasonably necessary to inspect the product.
15. Order Cancellation Requests
If you need to cancel an order, please contact us as soon as possible at:
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
However, once an order has been processed or shipped, cancellation may no longer be possible. In that case, the customer may use the applicable return process described in this policy, if eligible.
16. Return Tracking
If you are asked to return a product by mail, we recommend using a shipping service that provides tracking.
Please keep your return shipping receipt and tracking information until the return has been received and the return process is complete.
Tracking information may help resolve issues related to delayed or missing return shipments.
17. Return Delays
Return processing may occasionally take additional time due to:
- Carrier delays
- Weather conditions
- Holidays
- High return volumes
- Incomplete return information
- Other circumstances outside our reasonable control
If there is a delay in processing your return, please contact us and we will assist you with available information about your return status.
18. Refunds for Unreceived Orders
If your order has not arrived, please contact us before submitting a standard product return request.
We will review the available shipping and tracking information and work with you to investigate the delivery issue.
Please contact:
with your order number and delivery details.
19. Policy Transparency
BEMEE aims to provide clear and accurate information about returns and refunds.
The return and refund terms shown on this page should be consistent with the return information provided throughout our website and in any applicable shopping or product listings.
If a specific product has additional return conditions, those conditions will be disclosed on the applicable product page or before purchase where relevant.
Contact Information
BEMEE
Address
320 Alcazar Dr
Santa Maria, CA 93455
United States
Phone
+1 (310) 945-8952
Email
support@bemee.shop
Business Hours
Monday – Saturday: 9:00 AM – 5:00 PM PST/PDT
Thank you for choosing BEMEE. We are committed to providing a clear and customer-friendly shopping experience.